How This FAQ Works for You
We put this page together because the same questions come up again and again — how to add funds via Nagad, why a withdrawal is pending, how to get back into your account on a new phone. Each answer below reflects how the platform actually works, not a generic script. If your question is about a deposit that hasn't reflected, check whether
the bKash or Rocket transaction reference matches what you entered at the cashier. For account access issues on mobile, the OTP goes to the number registered at sign-up — make sure that number is still active. Withdrawal requests go through a wallet verification step before funds move; this is standard and keeps your account secure. If something still isn't clear after reading
through, our support team is reachable via live chat and email. We keep this page updated when processes change, so the answers here reflect current platform behaviour for supported regions where local law permits access.
- bKash
- Nagad
- Rocket